Absa
6 Months... still investigating

My husband noticed that there was activity on his ABSA account during December 2012. After noticing this on his bank statements he immediately went into the Eastgate branch to query two transactions that went off from his account. He also called the call centre to find out where these purchases were made. Apparently it was in Rivonia but he was not even in Johannesburg at the times the transaction went off but in Cape Town. They immediately stopped the card and said that it might have been cloned and issued him with a new card. He submitted his itinerary/e-ticket as proof that he was not in JHB at the time. He received a call saying that how will ABSA know he didn't do these transactions, he might have left his card in Johannesburg for someone else to use while he was in Cape Town. How can a financial institution say something like that, that would be. We have been told twice that the case has been closed but the issue has not yet been resolved. With some other banking institutions they refund their clients immediately and then investigate. My husband has been waiting for 6 months still no proper feedback from ABSA. Today he spoke to somebody again at ABSA and fi

Company: Absa
Country: South Africa
City: EASTGATE

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