Nedbank
Confusion have the best of Nedbank, Systems!!

I have a Personal Loan with Nedbank and since December i cancelled my Debit order due to Nedbank just debiting my account. I started paying EFT and since December 2012, they tell me i am in arrears, i keep on telling them it is not true, then i email them just to never receive feedback or i get feedback that my account is in arrears. Today 25/05/2013 Nedbank Collection department phoned me and told me i am in arrears. I then told the guy that i pay them every month and he told me they cannot see one payment. I eventually went to your PL branch in Centurion, they phoned PL Call centre and the lady whom i spoke to told me she can see all the payments and no problems, she then transferred me to another lady in Collections again, who then again told me i am in arrears. CK people, make up your freakin mind, Am i in arrears or not, how hard can that be to establish. I am however taking this case to the Ombudsman as no one in your PL Department wants to assist me as a customer. Hopefully the Ombudman will help me get this resolved. Oh and then your company must learn how to read, my contact number is 0826968272 and NOT 0826965272. That is why you will never get hold of me. EVER!!!

Company: Nedbank
Country: South Africa
City: Personal Loans Department

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