Absa
Incompetent Inefficient Service

I was charged R99.70 for a cash deposit into my account despite the fact that I am on the Platinum value bundle package which states: "A number of free Absa ATM cash withdrawals and deposits". I wrote to the platinum email address on 2nd May (and got a read receipt) and again on the 10th May and have yet to receive a response. Is this considered superior service to Platinum clients? This is an absolute disgrace. In addition my Priority Pass card is expiring in the beginning of June and the East Rand Mall branch has not bothered to inform me is the card is ready for collection. Not surprising considering the ineffectual level of service experienced, no wonder clients are leaving to go to FNB!
I demand an answer to both issues by close of business today. Do NOT call me on my home number, quite obviously I am at work and the number is 011 529 5398

Company: Absa
Country: South Africa
City: Platinum consultants

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