First National Bank
Waiting 3 Months for a replacement Galaxy S3

I am loosing patients here!! A phone (Samsung Galaxy S3) that I got through FNB smartphones had a recurring problem since December 2012, been for fixing at least twice (In January 2013) and the second time a Samsung Repair agent certified the phone as irreparable and recommended I get a new one as the fault was factory related. We then processed the necessary paperwork for a warranty claim in February 2013.I have called FNB smartphones more than 20 times in the past 3 months all I get is that the query has been escalated and they will be contacting me soon!!! I then involved Samsung to complain about their device and the call center keep referring me to a person caled Wilma which I can never get hold of at any day or time of the week! What is worse is that in the months since January that I have been without a phone the payments to FNB for the device still continues whilst am without!! I am very close to losing my cool please help!!!

Company: First National Bank
Country: South Africa
City: Smartphones

  <     >