SA Homeloans
BEWARE - SAHL Insurance

I had a feeling this would happen, but I acted dump and stuck with the easy choice, not changing my Homeowners Insurance. Well I am paying the price now. For these guys, customer service is just a vicious rumour. Geyser episode started at 14:45 on Friday 18 May. The plumber responded at 19:13.By then I had contained damages. The plumber assessed the situation on Saturday and reported for work on Monday at 10:00. THEN suddenly the "re-location" cost becomes an issue. This despite the fact that the old geyser cannot be removed (without removing a portion of the roof) and there is no space inside the roof for the new geyser. So to save money and time we move it to outside. Stubborn as with a bad customer feedback response to boot I decide to cover costs myself, remember I did not request the relocation. THEN, once the geyser is installed the next chapter unfolds... The sparky needs to connect the geyser. It TUESDAY, I am still waiting!!! Good stuff SAHL. I will be started the process of moving to another provider shortly, AND I will spread the good news.

Company: SA Homeloans
Country: South Africa
City: Insurance

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