African Bank
INCOMPETENCE AND PATHETIC SERVICE

I would like to enlighten on the reason for my complaint and would like this to be resolved. In February 2013 I received an sms stating that I am such a valued client and because I conduct my account in a satisfactory manner African Bank wishes to inform me that I qualify for a payment break. I called African Bank and opted for the payment break, which happened and my repayment of 2, 792.94 did not go off in March 2013 as advised. Shortly thereafter I received sms and calls advising me that my account is in arrears and that I need to make arrangements, I called your c all centre and explained the payment break deferral and I was advised to ignore it, my acc will be sorted and no arrears will reflect. In April 2013, I requested settlement figures I informed the call centre agent that these accounts will be paid before the next payment run and asked if this would then settle my loan and my d/o cancelled and the answer was YES.I paid as per the figures and when i requested the figures i was told i owe African bank, this has been going on since 19/04/2013 today is the 20/05/2013 and your ABIL consumer advocates offices tells me they were out of the office? HOW IS THAT MY PROBLEM??

Company: African Bank
Country: South Africa
City: MIDRAND

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