Old Mutual
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I have dreaded desease cover on my old mutual greenlight policy, when i found out i had cancer in July 2012 i emailed Mr K Cross and advised i will be on unpaid leave and need assistence.he advised me i DONT have cover for cancer related illnesses. I tried calling again in November/December and was advised by a call centre agent i do have cover and need to submit documents. i did this, then i received a email stating they need MORE information prior to me being diagnosed with cancer, they wanted proof from doctors i never heard of in my life before and i felt this was wrong, i submitted all my deatils from my ochologist.
i am now in more debt as i couldnt claim for A VALID REASON (I am back at work now but for 8 months i had no income)
1. how can kashief cross to me?
2.how can i dreaded desease claim not be finalised if all proof sent to your offices?
i also emailed K CROSS to advised him my salary increased but he does not reply
but when i skipped one payment you guys send sms' to contact K CROSS

Company: Old Mutual
Country: South Africa
City: Claims

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