First National Bank
Poor service is the same as none

I have complained to FNB with out a satisfactory response, I have posted on HelloPeter and got a standard "we are looking into it reply" I made my dissatisfaction known to FNB via their contact us service on the website, whilst signed in. We are going on to the third week of my complaint, my last contact with FNB was
This is beyond ridiculous! I have two queries regarding the fact that my available balance did not adjust after a transaction (I was penalised as a result on the one, and when i was queried i was sent a list of penalties instead of an explanation) On tuesday 7 May 2013 I did a cash withdrawal of R150 at an ABSA atm, once again my available balance did not change and I did not receive any sms. This transaction reflects on the 9th and the sms was received at 3am on the tenth. I am sure you can see my concern. I did not get any assistance by contacting FNB in this manner, instead another reply was sent to me telling me to call the contact centre, WHY then do you have a contact page, and why does it have fields of information to be answered if its not going to be put to use. What do I want?
1. An explanation
2. a refund of the penalty
3. The situation to be resolved.

Company: First National Bank
Country: South Africa
City: Client service

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