First National Bank
Why have a 'contact us' page if you are going to i

On 20/04/2013 I made a purchase of R127.59 and payed with my checque card, I understand that the retailer has to do their banking etc in order to retrieve the money, however when a purchase is approve ones available balance decreases accordingly and the actual balance follows suit once the banking is done by the retailer. On 22/04/2013 I checked my available balance and did an atm withdrawal for what I had available to me. The purchase from the 20th reflects on 23/04/2013 a day after withdrawing what was available, My account went into a debit staus, i queried on the FNB banking website but got no response, I was the charged R57 incidental credit fee?? I queried this on the FNB Banking website too! Why no response? Why am I being penalised for something out of my control? Why did my available balance not reflect correclty? Why am I being ignored? My e-mail address [Email Removed] was supplied. I am currently exploring other banking optins.

Company: First National Bank
Country: South Africa
City: Complaints/queries

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