Absa
Atrocious service

On Friday 10 May I discovered ABSA had withdrawn R5000 from my current account without notification or approval. In a number of calls to ABSA Card Recovery Dept starting at 0830 on Sat 11 May, the operators acknowledged that this was an error as the arrear amount due was R609 on my credit card. I repeatedly attempted to talk to the manager (Mr Deshan Ramdas) who refused to take my calls and refused despite numerous promises by the operators that he would get back to me before 11:00. I was given his "direct line" 012-4421326. This was confirmed by a number of the operators. Mr Ramdas was "not at his desk", "not available", "busy with a client" and "would get back to me". I phoned this number 13 times between 09:00 and 12:45 and no one answered. I want an explanation: (1) how an employee of ABSA can deduct money without authorisation (2) why there are no checks to ensure that money deducted is correct (3) why managers do not respond to clients (4) why a manager is not able to answer his phone for 5 hours (5) why ABSA was not willing to rectify the error immediately. Also Mr Ramdas has no superior to whom you can speak. Obviously a poorly run department results in this type of error!

Company: Absa
Country: South Africa
City: Credit Card Division

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