Absa
Refused to transfer call to Manage

Manager, ABSA Credit Card division - we needed information to assist you with the account of a pensioner (legal way) to get information how to block a card if a pensioner receives calls to increase her credit on a regular basis. Phoned credit card call centre on 6 February 2013 and ask to be transferred to a manager to find out on what grounds a credit increase to the amount of R29 400 was given to a 71 year old pensioner who only receives R6000 a month. A week ago my mother received another call from ABSA offering another increase on top of the R29 400. The call centre agent refused to transfer me to a manager and refuse to give her or the managers name or a reference number for the call. My mother was next to me when I phoned but they refused to transfer me and insisted to speak to my mother. We needed information, and won't allow ABSA to speak to the pensioner any longer, they misled her. We ended the call and went to Melkbosstrand branch to report the credit card lost to stop ABSA with the reckless credit increase offers that she can't afford to pay back. ABSA who will pay you back now? The insurance won't cover credit card debt if a person is older than 70. Reckless credit

Company: Absa
Country: South Africa
City: Credit Card Division

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