Discovery Insure
2 months and still no solution on my claim

I was involved in a car accident and submitted a claim. Firstly they wanted to write off the car for a small damage, I objected. Then one of their consultants suggested I get 3 more quotes that are less than 70% of the replacement value. She then gave me an e-mail address: [Email Removed] and said I should CC [Email Removed] I did that on Friday 03 May and to date there's still no feedback. I called the call centre on the 08th May, they told me they are having a fire drill they will call me back, did they bother? NO!! Then I called them again today, 09 May 2013, apparently this Tsholo person i was asked to e-mail is off sick. I guess she has never heard of an out of office reply (a simple professional tool), and you mean to tell me out of all the employees at Discovery Insure, no one can go ahead with the claim in her absence? i wonder!!!
So what do they think I am driving in the meantime? The insurance contract says there is a car hire included as a basic, but no one has bothered to tell me where and when can I collect one during the 30 day period.
I can go on and on, there is way too much promising but under delivering from them.

Company: Discovery Insure
Country: South Africa
City: Johannesburg

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