First National Bank
No word on progress of switching to FNB

It is with great regret that I find myself having to resort to reporting FNB's poor service.
I have been debating whether or not to switch to FNB for many months now. All the advertisements and positive feedback received via word of mouth have been inviting. Finally made the decision to switch. Not such a quick and easy process as initially promised. I managed to open up an account, but was told that the information I require was not able to be disclosed as FNB was having technical issues and that I would be contacted as soon as the issue was resolved. I opened a Gold cheque account and requested to know whether the account had an overdraft option or not.
I have not yet been contacted by anybody at FNB regarding this new account, whether I qualify for overdraft or anything in regards to certain forms I was suppose to be emailed to sign. I am greatly disappointed with the poor service I have been faced with, and doubting my decision to switch at all.

Does FNB want more clients or not?

Company: First National Bank
Country: South Africa
City: Call Centre

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