Oxford Resorts Sales
Disgusted by the service all round

After being hounded by the sales rep to go for this interview, we decided to go. After telling her that we've been already, still promises made. I receive my voucher and the following happens:
a) been trying for the past year to make a booking
b) i call they say its too early, i call again, they say its too late - at this point i escalate to the izelle's manager of getting no joy whatsoever from anyone at the office
c) i get shouted at from the manager saying sorry but your ID already exists on my system, you cant have your voucher - gee, did i not ask about this before, did it take a year for you to tell me this???
d) i escalate further to the sales dept, dealing with luke and zane, who by the way is never avail, after reading all my emails. I get promised resolve as im told that my voucher is valid. i call reception numerous times- no answer, unprofessional and everything seems like a circus.
to date, im still waiting for someone to give me some sort of response. Def cant want for next week, as the regulator is my next stop.
Word of advice - DONT FALL FOR THIER FALSE PROMOTIONS!

Company: Oxford Resorts Sales
Country: South Africa
City: Canal Walk/Claremont

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