Two Oceans Marathon
Two Oceans Half Marathon - FAIL

I entered for the Two Oceans Half Marathon yesterday at 10h00. I got to the payment stage and it said NOT to do payment but to rather try later. I have been checking the website ever since and the payment option was removed.
I emailed [Email Removed] and got this response:

"Good day.
If you were unable to pay then unfortunately you are not entered.
I am sorry that you could not pay for an entry.
There is still 3 ways left.
Charity entries.
The draw.
Substitutions.

Kind Regards,
Arnau Swanepoel
Old Mutual Two Oceans Marathon"

I was on time for entering, ready to pay but the system popped up with a message telling me not to pay. This is unacceptable as from my side I did everything right. I would have paid if I could of. I expressed this concern to Arnau Swanepoel but all he said was:

"Sorry you are not entered into the race. I have checked the system."

Surely they can look at the system, see the time I entered, and take their system error into account? They admit error with their system but are not prepared to fix the mistakes for people who entered on time but experienced problems.

Company: Two Oceans Marathon
Country: South Africa
City: Half Marathon

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