SAA
Poor service - disappointing attitude

See original complaint at the bottom

poor service, i was offered an award of voyager miles on 26 november, which to date have never been credited to my account.i was then offered a cash payment on 6 feb... still no sign of that.

ive called and e-mailed every week, no response to my e-mails in the last 2 weeks!
every time i call, im told its with finance.

unacceptable disappointing service

sincerely
graeme todes 082 949 7409

Flight SA204 from JFK NEW YORK to JHB seat 36D

I was on the above flight from new York departed Sunday 11 nov, I was very dissapionted in the service I received unfortunately.

My seat 36D had no TV, and for a 15 hour flight that isunacceptable... and quite frustrating to see others relaxing and enjoying the entertainment. The stewart told me he would re-set the TV set and see if it turned on?? he forgot and an hour later I reminded him... all to no avail. no other solution was offered.

As I landed, my lock from my bag was broken off and some items of clothing missing .my baggage irregularity report was lodged on File ref: JNBSA78969

Company: SAA
Country: South Africa
City: Custmer service

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