The Holiday Club
Request levy information and calendar and rec. lat

On 8 January 2013 we sent a request to VMS resorts to confirm new levy payable for 2013 as well as the time share calendar. We received no response to this request. On 12 February 2013 we receive a SMS stating that we short paid our levy. Well what do they expect if we do not receive the new levy schedule as well as a copy of the occupation calendar. On 14 February 2013, we receive a letter (must be a standard template) apologising for the last response. Sadly, we did not make use of our timeshare due to late notification. We stated that we were unhappy with their service and feel that we would rather sell the time share. VMS's response was "contact our resell agents" and gave their contact details. WHAT TYPE OF ATTITUDE IS THIS? As we serve on a time share resort board, all members/owners have direct access to us should they have problems. This is not the case with the board of directors of Royal Wharf. poor show on their part. One very unhappy owner. To say the least, their lack of service REALLY!

Company: The Holiday Club
Country: South Africa
City: Head office

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