Kulula.com
Kulula Forfeiting Return Flight!

A colleague missed his flight to Durban on Sunday evening. I remembered East Coast Radio's Consumer Watch segment on "Pay now, don't fly later" which aired a couple of weeks ago so I called first thing the next morning to reconfirm his return flight but was told that because he was a "no show" he had automatically forfeited his return flight & there was nothing I could do to reinstate the ticket.
I looked at Wendy Knowler's blog & it simply stated that you just had to call to reconfirm the flight to get it reinstated; so I called Kulula again and spoke to a manager by the name of Evan who now informs me that I had to call within 30 minutes of missing the flight & so they refused to reinstate the flight. I find this to be extremely unfair, this was a business flight, how can they expect me to know the colleague missed his flight on a Sunday evening AND that I had 30 minutes to save the return flight? I find Kulua to be very unhelpful and unfriendly and we will never fly with Kulula again... I think they are! I have asked East Coast Radio's Consumer Watch to look into this and have requested that Wendy Knowler let the listeners know how Kulula treat their passengers!

Company: Kulula.com
Country: South Africa
City: Call Centre

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