Intercity Xpress
Booking fiasco

On the 5th of December I made online booking for the 10th for my girlfriend, her two sons and twins. I called the customer care line to ask if I can pay via EFT. I was given banking details and email address for proof of payment to be sent to. Payment was done and pop sent from bank. The 10th we went to the stop in Midrand. Boarding the bus driver says" You are not on my list"We showed them the tickets and pop. Bus driver very arrogantly tells me that they will go to JHB not there they have to get off. This was now a dilema as I was leaving for Zimbabwe. I went home to postpone my trip. I received a call from Customer Care, "did you pay tickets? " yes I did "How much? " I gave the amount ." Did you send proof oF payment? "Yes direct from bank " Which e-mail address? " gave them the email address, "This is now a problem because driver wants to leave, can you send proof again? "So I resent pop to exactly the same email address as before. After some time my girlfriend contacts me to let me know it has been sorted. Customer care did not contact me to tell me this leaving me stressing. This caused huge disruptions. My girlfriend told me trip was terrible as the driver drove very badly.

Company: Intercity Xpress
Country: South Africa
City: Johannesburg

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