Kulula.com
Cancellations and refunds

Kulula has had 22 days to resolve my issue. Nothing has come of this. I got a call on Monday 2/12/2013 that said I had to pay a 75% penalty fee despite cancelling 40 days in advance, so much for their initial response to me " we do have a refund policy internally which makes provision for refunds based on notification period provided. This requirement is compliant with the CPA" The lady that called me on Monday said I would receive an email, regarding the 75% penalty; I am still awaiting this email, as I plan to write to the ombudsman, the consumer protection board and send a copy to the Comair CEO, then use social media such as Facebook and twitter. Everything is fine with Kulula until something goes wrong. I shall never fly Kulula again and I travel a lot. After this incident I feel they do not deserve my business. Their competition differs by about R50 I would rather pay more and have peace of mind. I will also advise my friends, family, colleagues, etc. of my experience. Losing my business will cost them more that the cost of the one R2000 ticket price.

Company: Kulula.com
Country: South Africa
City: South africa

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