British Airways Comair
Ignoring website policy regarding Med Assistance

I first contacted BA on 19 July. It is now 20 August and the issue has not yet been resolved.

The last contact was an email on the 30th July, to which I have not yet received a response - neither via e-mail, nor phone call. Prior to that, it seems like it's the norm for a 2-week waiting period for any form of response..

I find the service that I have received absolutely horrendous & unacceptable.

If I could please ask that someone gets back to me with information as to how I can book a flight and not pay for the oxygen, as is advertised via your website.

When calling your call centre to make a reservation, the person on the other end said that "yes, you may bring your own oxygen cylinder". When I asked if it had to be any specific type of cylinder, their response was "no sir, you can bring whatever cylinder you like". Understanding aviation security, I know for a fact that this cannot be true/allowed, as the pressure of that cylinder would cause substantial damage if it had to explode. However, out of my own concern, I decided not to book this flight and just pitch up at the airport with a standard cylinder as I know we would've been stopped.

Please call me..

Company: British Airways Comair
Country: South Africa
City: National

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