Kulula.com
KULULA cancels flight without proper notice!

I had a return flight from Durban to Johannesburg tonight (28/07/2013) at 22:00. I proceeded to the check in at King Shaka at 21:20 where I was told that my flight was cancelled. I was not aware of this nor did I receive an SMS or phone call on both numbers that I had provided when booking the flight! There were no more flights for the evening so the Kulula ticket sales lady had booked me a flight for the next morning which is a complete inconvenience. I have work on a Monday morning and I will have to arrange transport to the airport and back home in Johannesburg which is 50kms away from home! I am disgusted with Kulula's lack of professionalism. Sure they have booked me another flight but what about the hours of work I will have to work back as well as the extra costs, time and stress incurred. It is a very stressful experience. Kulula needs to work their notification process. I am very disgusted!

Company: Kulula.com
Country: South Africa
City: Durban

  <     >