Kulula.com
Cancellation Policy!

I booked a return flight a few weeks ago, DUR / CPT / DUR. Today I find out the conference I was going to was cancelled. I called Kulula to cancel my flight. Get told I forfeit all my money, BUT THEY WILL SELL MY SEAT ANYWAY!!! WHAT? So, I cannot get my money back although they will sell it to someone else... This is absolute!! It is not my fault that the conference is cancelled. I give fair warning (8 days) and kindly ask to be refunded. I can understand a 5% or 10% cancellation fee... but 100%??? This is atrocious, thievery and downright misuse of customer goodwill!!! You wait and see what will happen when your pilot wants to take off!

Company: Kulula.com
Country: South Africa
City: Call Centre

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