8ta / Telkom Mobile
Pathetic service disrupting my life

My banking details changed-which I informed the customer service agents of right away. They never changed it (even after I phoned them another 3 times to change it as my debit orders did not go off) So every time they didn't get paid (because they didn't change the details) I did a manual payment that same day. NOW. I was told the details has been updated and so didn't worry. received my new invoice stating all is good, yet on Sunday they cut my line. I phoned and asked what the reason was for this and the call agent advised it is because there is an outstanding amount - which (even though this upset me) I immediately paid. sent the proof of payment and then phoned them again to make sure my line will be reconnected. Only to be told the amount the guy gave me was wrong and I still need to pay more. Because my first payment did not reflect yet they said I should make a payment of the whole amount and if necessary they will refund me what is over. I then paid another amount and was told they will escalate this and make sure it is fixed. I have now been with out a phone and my clients are not happy with me. THIS IS UNACCEPTABLE as it was their mistake to begin with- my line is still off

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head office

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