Vodacom
Refusal to correct double billing

I was notified that Vodacom debit order for March was unsuccessful via SMS and paid the account manually, however in April I was again debited for both March and April fees. I spoke with Renaldo, who conveyed that Vodacom has credited my account until June and that he is unable to refund the incorrectly billed account.

I have not budgeted for the additional cost and insist that the credit be repaid to my account immediately!

Please advise at soonest
Eldre Olivie

Company: Vodacom
Country: South Africa
City: Gauteng

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