Autopage
Autopage -lack of support for customers

On 20th March my family and I were involved in an armed at an Autopage store. i was unfortunate enough to lose all my tools used for my business. the store that I was in at the time took the details down of the items that were and promised that they had insurance that would cover my loss. this is the second time that this particular store has been hit and the franchise owner has made no improvements to the security of the shop, in spite of the fact that the staff have begged for panic buttons etc. i waited almost two weeks. then a consultant phoned me, on behalf of the franchise owner, to tell me that they will NOT cover my loss. no explanations, no apologies, nothing. i then contacted Autopage head office to find out what their protocol is. i was informed that the store is obliged to cover me and that they would deal with the franchise owner. i am STILL waiting for head office to come back to me with an answer as to how this matter is to proceed. this despite numerous calls from my side and promises from their side. i have been an Autopage client for almost 20 YEARS, and this is the treatment that I get. Senior management need to get involved!

Company: Autopage
Country: South Africa
City: Headoffice

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