Mweb
Inaccurate billing and refusal to correct

Good day - I cancelled my contract with Mweb in March 2013. Mweb was supposed to cancel the line completely with Telkom which they did not do. Nobody from Mweb bothered to advise me that this was the case until I was billed by Telkom in May 2013 for the ADSL line which I hadn't used for 2 months. I was then advised by Hoedaa Jappie that Mweb didn't cancel, that I should cancel and send all Telkom invoices through to her. We cancelled with Telkom immediately but due to delays in sending their invoices, I only sent the invoices through to Hoedaa in June 2013. Sufficed to say, after evading my calls and emails, Hoedaa reverts last Friday (26/07/13) advising that there was no error on Mweb's part and not confirming any refund. I have emails and Mweb should have call logs to verify my statements. I also requested Hoedaa's superior's contact details as it seems that Mweb is giving me the "run around" but haven't received it as yet. Our accounts with both Telkom and Mweb are up-to-date because of my clear credit record but Mweb's service levels have been horrendous: inefficiency/lack of prompt updates/not actioning as instructed and generally dishonest - how do you rectify this?

Company: Mweb
Country: South Africa
City: Head office (Cape Town)

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