Mweb
MWEB Cancellation - Incompetence or Rip Off?

I administer our company's MWEB account and we regularly swap, add and delete mail accounts. I have found that new (sales) are handled quickly and efficiently and set up in a day. However the opposite can be said about the cancellation of mail accounts. MWEB drag their feet and if you are lucky you get a reply on your cancellation. On the 29th August 2013, I cancelled 2 mail accounts and swapped 1 account on 1 single online request. At the end of December I checked our bill only to find that our cancellations have never been done and we are still being billed for them. When I complained, I was told that the cancellation request was never received and that we will still need to pay until end Jan! How can that be since the swap on the same request was done? I called the call centre and it was confirmed that the cancellation was received and date-stamped for the 29th. Is MWEB deliberately dragging their feet on cancellations in order to continue billing their clients and ripping us off OR are MWEB really that incompetent? After my phone call to MWEB on Tuesday, I was told that someone would call me back. To date, I have not received a single call to let me know.

Company: Mweb
Country: South Africa

  <     >