8ta / Telkom Mobile
Account suspended and terrible call centre

I changed banking details middle September 2012, but debit orders kept on trying to go off old bank account. I phoned every month to get it fixed. At the beginning of this month I phoned again, was told the problem has been fixed and a debit order for the outstanding amount would go off at the end of the month. Today my account has been suspended. Phoned call centre, told to make an electronic payment and then it would take 72 hrs. to reactivate my account! 72 hours is a long time! I complained, stating that it is not my fault the account got suspended and it should be reactivated immediately. The response I get is that it is not possible. I then asked to speak to the manager, but it seems the manager had just left and will only be back tomorrow to deal with my complaint and that even if I talk to the manager it will still take 72 hours to reactivate my account.

This is unacceptable, my account should never have been suspended and should be reactivated immediately!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Whole Company

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