Telkom
More shoddy and idiotic service from Telkom

ARS 224040

On 20 March Telkom finally called me to inform me that they were resolving my complaint and moving the amount I was incorrectly billed to the new tenant.

Today I received another copy of an account with the same amount on it. It has not been resolved.

When I called Telkom I spoke to Mr Bennett Mahale who informed me that there was no senior person in the whole of Telkom for me to speak to and I had to wait until Trish Beckmann decides to call me back. I do not believe that she is the only supervisor at Telkom.

Telkom has a signed document with the 01 Feb on it as the date. Yet because the new tenant did not take that document to Telkom until the 11 Feb they are billing me for the first 10-days of the account. As they have a signed contract in place with the 01 Feb as the date I dispute that I owe this money. It must be billed to the new tenant as they have signed the contract to accept responsibility for this account.

Should be simple?

I am wasting my life dealing with people at Telkom and I am angry and frustrated. Will someone with actual decision making abilities please get back to me and explain what is going on?

Company: Telkom
Country: South Africa
City: Accounts

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