Mtn
Incorect debir orde

There was a debit order of R724.00 on the 28th of March that was processed through my bank account (which is not for me). I could not do Easter shopping or purchase fuel over the weekend. MTN wants me to do the following in order for them to investigate. 1) get an Affidavit from the police that it's not my debit order 2) a clear certified copy of my ID 3) a copy of my bank statement. This is such a huge inconvenience for me. All they have to do is check their records who the Debit order belongs to and debit that person and credit me back. I even gave them their customers account number. Is this acceptable?

Company: Mtn
Country: South Africa
City: Debit order

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