Mtn
Unable to unsubscribe from MTN Play

Good day

I logged a complaint 5 days ago, requesting my number to be unsubscribed from mtn play.
Wenzile Masina responded and confirmed that same has been cancelled - which is not true. I am still receiving sms' and being billed for this, even though confirmation has been received.

This is unacceptable. See below for ease of reference.

Hello gabe.lebo,

Thank you for your post,

Please accept my apologies for the inconvenience caused.

Kindly be advised that the subscription has been cancelled as requested.

Thank you
Wenzile Masina
REQ:1975377

Company: Mtn
Country: South Africa
City: Mtn Play

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