8ta / Telkom Mobile
8 Ta, five months of continued pathetic service

Problems to date (most of which are unresolved or reoccur at the 1st of every month). Names and dates available - 34 call centre complaints in 5 month.

Credit Limits - "You have insufficient funds to complete this call"
Without fail, at the beginning of every month I am prevented, on my any time and network contract, from making certain calls due to having exceeded my credit limit (having just paid my contract bill in full via debit order).

Data Usage - Get ready for a monster bill.
On moving to 8ta my data usage went from of ~500Mb per month to ~1.5Gb per month. Besides the change in network everything else remained the same i.e. same iPhone, APPs, usage etc.

Billing
Every month I receive an electronic bill, which cannot be opened despite having the latest version of Adobe.

Customer Service - No continuity or responsibility for anything, evident by my 34 customer service calls in 5 months (~12 Hours, details available) "worst I have ever encountered in any industry on any continent"

No official complaints or cancellation department.
The call centre is not permitted to put you through to them, and they certainly never respond. You LOCKED IN!!!

Company: 8ta / Telkom Mobile
Country: South Africa
City: General

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