Vodacom
No Signal and No Help

My husband has been with Vodacom on contract for 2 years at our current address. In November last year I signed up and paid for a year prepaid internet. About 2 months ago, overnight, we lost signal at home. We lodged a call to Vodacom connect. Every 2 days we received a call from Customer Services and they had a different story. We were told the cables in our area were, that the tower had experienced problems, that the signal had never been good in the area (to which I responded that had it not been good, I would not have signed a years prepaid contract). The network department also contacted us and kept telling us that we didn't fall into a 3G area, but we had never reported it as a 3G problem, it was almost non-existent signal. Finally somebody from the network department said that the problem was that there were to many remote users in our area and that they were putting a new tower up, in 18 months time! We said we wanted to cancel as I homeschool and my husband works from home, both need internet. We were assured the cancellations department would contact us in 48 hours, that was 2 weeks ago. Vodacom have our money but we have no internet, how do we fix this?

Company: Vodacom
Country: South Africa
City: Randpark Ridge

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