Telkom
Charged for an ADSL line I did not request

In order to change the account holder of our Telkom line, we had to cancel our associated MWEB ADSL line temporarily. For some for reason, in this gap in our ADSL subscription, Telkom charged us for ADSL even though we did not request or use it.

During the week, I received an SMS with an amount to pay in order to prevent immediate suspension of service. I did not receive an itemised bill, or a bill at all for that matter, but realised that the amount charged was far higher than usual.

On phoning Telkom to question this billed amount, they said we had subscribed to ADSL. They told us to cancel the line, and lodge a complaint, and only then will they consider reimbursing us. They also told us they would send a bill WHICH HAS STILL NOT BEEN RECEIVED.

A complaint was lodged, but nothin was done during the time of the helpline phonecall. I was given a reference number and told than someone would call me back in a number of days.

THIS IS NOT GOOD ENOUGH. If I can find the time to wait 30 mins to speak to a consultant on your helpline, then I expect something to be done to fix this issue IMMEDIATELY.

The consultant was unhelpful and, quite frankly, lazy.

I am APPALLED!

Company: Telkom
Country: South Africa
City: Johannesburg

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