Vodacom
Poor customer satisfaction approach

In August 2012 I purchased an Apple iPhone 4S from a Vodacom supplier. In the middle of September 2012 the phone started to heat up and lose power rapidly. I kept on recharging, but the phone would loose all it's power within 1 hour of recharging, and heat up to such an extent that it could not be held in my hand.
I took the phone to the Vodacom customer care centre in Menlyn Mall on 19 October 2012. The phone was returned to me on 29 October 2012. The 6 weeks that I was without the Apple iPhone, I had to borrow a phone in order to be contactable. Of course my debit order was still paying for the Apple phone I could not use.
On 15 January 2013, the phone started heating up again as well as loosing power. I took in the phone again on 1 February 2013. When the phone was returned on 2 occasions I was presented with a refurbished phone and not a new one as per contract. In total I have been without a phone for 4 months including downtime and repair time over the 8 months since purchasing the phone.
This is very disappointing service, especially being an Amway IBO. Pity Vodacom can't rise to Amway standards.
My name is Nathan Sassman and the Job number is 8705331.

Company: Vodacom
Country: South Africa
City: Pretoria

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