Autopage
Bad Service/no feedback/no urgency

I had a wasp that was cancelled 08/02/2013 already, calling the call centers is an absolute waste of time since NO ONE knows what they are doing. I went to the Bridge office on numerous occasions, even degrading myself since I'm not getting a solution to my problem, Sharon helped where she could but referred my problem to the regional manager, Clint. My problem is: my airtime is just disappearing daily and no one can explain whats happening The day I met saw Clint we were both pressed for time and he asked whether he could see me the following day, still no problem. I met him the following day, explained my situation and that's exactly where I am still, he promised to call me, that didn't happen, I visited the shop on 2 occasions after that, still no joy, in the meantime my bb8520 is like an ATM where airtime is just deducted, my subscriptions are being deducted, Autopage is happy and I am an inconvenienced, disgruntled client. My question is: if Clint being the regional man doesn't provide feedback to clients how on earth will the agents at the call centers and the walk in stores ever step up with their service. Its been 2 weeks since I saw him and my problem 2 months. I need answers!!!

Company: Autopage
Country: South Africa
City: Regional office

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