Vodacom
6 Months After "Upgrade" and Still on TopUp135

After countless visits to the Vodacare branches in Durban and Pietermaritzburg and being assured that my account would be switched from my previous TopUp135 Contract to the new upgraded Smart Standard contract. Many phone calls have been

I upgraded in October last year (2012) and up until now I have been receiving R135 airtime which hardly carries me through 2 weeks of the month, hence the reason why I upgraded to smart standard.

The upgrade itself was effortless and interactions with the branch staff have been fantastic but I feel that with the fantastic staff you need to follow through with service. The call centre staff however have been an utter nightmare, I get transferred to multiple departments to be told that they can only help me after 8AM or something ridiculous.

I am 21 years old and when I opened my first contract I was on a GAP account which Vodacom has insisted has something to with the Plan being mixed up, this is not a good enough excuse for me

I have been co-operative up until now but now I insist on a rectification of this mess up. A payment by me will not be made up until I get confirmation from Vodacom that the contract and plan have been sorted out.

Company: Vodacom
Country: South Africa
City: Customer Service

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