Nashua Mobile
Charging for service I no longer use & blamed me

I am still waiting for an email/ feedback or any kind of response from Nashua Mobile regarding the charges of BIS that have been going off my account for 6 months after i changed from a blackberry to a nokia.
I am so disappointed in Nashua once again they have failed to give me the service they always promise me but never deliver.
Lila was the person i spoke to at Nashua on the 5th of March and she basically implied it was MY fault that i was still being charged for BIS because I did not tell the person i dealt with when signing a new contract that they must cancel BIS as i was not going to use my blackberry anymore.
My question is WHY must i be the one to tell NASHUA to cancel BIS when changing phones as surely that is one of the process's to go through when moving from blackberry that NASHUA provide?? WHY must it be up to the client to make sure NASHUA are doing their job properly?
And now, here i wait, nearly 14 days later and still no email, as promised, from Lila confirming that they will be reimbursing me the money that has been taken from me (R60 a month for the last 6 months = R360)
I would like an email from them confirming the reimbursement as promised.

Company: Nashua Mobile
Country: South Africa
City: Johannesburg

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