8ta / Telkom Mobile
EVER SORRY I WAS DOING BUSINESS WITH 8TA

Dear Sir/Madam. On the 9 March 2013 I purchased an internet modem from Cavendish store. I got home to find out the modem has changed and not the same like the previous modem. I had to go back to the store and ask for help. Was only on computer for an hour or less on Saturday. On Tuesday, I had to go back because I couldn't find internet on my laptop. Again I had to go back to the shop. Jade the assistant manager was assisting me, but it seemed she didn't know what she was talking about. On Wednesday, 13 March 2013 I had to go back and report, that what she was saying to me was totally wrong. I wanted Jason to assist me as it seemed he was more knowledgeable. He said 'I am busy on my computer and I will help you when I am done with my work'. I was shocked. Jade said to me 'ITS NOT THEIR PROBLEM IF I DON'T KNOW HOW TO WORK HI LINK'. I couldn't believe it either. I REQUESTED A FULL REFUND OF MY MONEY, AND THEY REFUSED, SAME DAY. They weren't helpful at all with phone no"s of regional manager etc. I REFUSE TO SUPPORT A STORE THAT TREAT ME LIKE THAT. I felt humiliated. I will report this incident to NATIONAL CONSUMER COMMISSION. ALL I WANT IS A FULL REFUND

Company: 8ta / Telkom Mobile
Country: South Africa
City: Cavendish

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