Vodacom
KEY WEST VODACOM"S CUSTOMARE CARE GREAT!!!

ABOUT TWO MONTHS AGO, I COMPLAINED TO HELLOPETER.COM ABOUT THE POOR SERVICE AT VODACOM KEY WEST. THE MANAGER, SHAUN PHONED ME AND PROMISED THAT IT WILL NOT HAPPEN AGAIN. I HAD A KNEE REPLACEMENT AND COULD NOT GO TO VODACOM KEY WEST, KRUGERSDORP. NOBODY KNEW IT WAS MY WIFE. A GENTLEMAN BY THE NAME OF DEWALD GREATED HER WITH A SMILE AN ASKED IF HE COULD ASSIST HER. SHE WAS NERVOUS BECAUSE WE LIVE IN THE TIME OF SMART PHONES AND NOT SO SMART PEOPLE WHEN IT COMES TO TECHNOLOGY. MY WIFE IS 62 YEARS OLD AND HAS A HEARING PROBLEM. DEWALD ATTENDED TO HER. HE HAD THE PATIENCE TO EXPLAIN EVERY ASPECT OF UPGRADING AND MIGRATION IN SIMPLE TERMS. HE WAS POLITE, HAS PRODUCT KNOWLEDGE FRIENDLY AND SHOWED RESPECT TO AN ELDERLY LADY. SHE WAS SO FLABBERGASTED WITH DEWALD'S KINDNESS BECAUSE IT UNHEARD OF, THAT SHE COMPLIMENTED THE MANAGER SHAUN ABOUT THE GREAT CUSTOMER SERVICE SHE HAD RECEIVED FROM DEWALD.THIS MORNING SHE WENT BACK AND "COIS" ASSISTED HER WITH TRANSFER OF DATA . SHE CAME HOME AND GAVE ME A DETAILED EXPLANATION OF WHAT BUSINESS AND WITH WHOM SHE DID IT. SHE TOLD ME THINGS THAT I HAVE NOT EVEN HEARD OF. THIS JUST TO SHOW HOW GOOD DEWALD AND COIS EXPLAINED EVERYTHING TO HER. FANTASTIC!!

Company: Vodacom
Country: South Africa
City: KEY WEST

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