Vodacom
Long standing customer treated badly

My debit order for the month of February did not go through and I made a payment manually and sent through proof of payment. Two days later I was told that the records on the website would be corrected and I would be able to proceed with my upgrades etc. I then tried on the third day and the website still said that my account is in arrears. I sent through a message via the contact form on the Vodacom website and then only received an email back with a reference number. To date no consultant has called me back to explain why the website records have not been updated. On calling customer care once again, I was told that there must be a problem with the website and that it could be expedited but I would have to wait a further 48 hours, alternatively I must call upgrades and do the upgrade telephonically. I do not have the time to do a telephonic upgrade and would therefore like to do it online. The service being received after being with Vodacom for 13 years is thus quite disgusting!!!

Company: Vodacom
Country: South Africa
City: Midrand

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