Telkom
Call centre staff don't know how to activate line

I can praise Telkom for the physical installation of my line within 10 working days from date of application. Now however I have to deal with the support staff. I could only make outgoing calls to toll free numbers so I phoned them 3 times by now and they keep on telling me my handset is the problem - duh!!! The problem is that the line needs to be fully activated. Just spoke to the last support staff member and whilst we were on the line it died so I can't even make outgoing calls anymore, the whole line just has a buzz now and no dial tone anymore. Furthermore I also require do Uncapped Advanced bundle 2Mbps to be activated on this line. Can someone that knows how to deal with this please take ownership of my issue and get my line & ADSL activated?

Company: Telkom
Country: South Africa
City: Head Office

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