Vodacom
Will Not Replace Overheating Phone After 4 Book-In

My Samsung Galaxy S3 starting overheating a lot while playing games for 5 minutes. The bottom half of the phone got burning hot, i sent it in for the first time & they replaced the main-board but that did not fix the problem, the burning overheating started to happen during casual use & still happened whilst playing a small game such as angry bird for 5 - 10 minutes. i always prove to the guys in store before i send it in and they feel that the phone overheats but when it goes in to the main hub they report no faults found. I've sent the phone in four times now & they keep sending the phone back after 15 days without fixing it at all, the third time i sent it in the phone had not been touched, my software & setting that I left on the phone was still on meaning they did not look at it properly, the fourth time i requested a replacement handset & after 15 days they again sent the phone back the same saying that there is no fault but i show them every time that there is, i really think that they should replace the phone as i cant keep bringing it in for the same problem and they cant even fix it. ive been sending the phone in for 2 months & they cant still fix it. Job No. 8465767

Company: Vodacom
Country: South Africa
City: Vodacom Repair

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