Nashua Mobile
Client gets penalized for a Nashua Mobile mistake

In 2012 I upgraded 3 of my 4 phones to a Black Berry 9900. Unfortunately one of these phones got. On the 5th of February 2013 I received an e-mail from Gillian Leputu an Insurance Consultant of Nashua Mobile stating due to the incorrect insured amount on the phone there is a shortfall of R1143.35 excluding the excess that I will be responsible for or alternatively I can downgrade to a cheaper phone. On my reply we mutually agreed that neither the insurance nor the insured amount was decided on or mentioned by myself or Nashua Mobile on the upgrade expectance letter dated 04/09/2012. I also attached all the correspondence between myself and Norma Scheffers an Upgrades Consultant and rejected her offer to except the shortfall or downgrade to a lesser phone as I did not the mistake.
By the 18th of February 2013, I had no response and sent a reminding email to Gillian.
By the 25th of February 2013 I had still no response and again sent a reminding e-mail.
Yesterday the 27th of February 2013 I received an email from Gillian asking me to reply to her email sent on the 5th of February 2013 so she can finalise this matter. So we are now back to square one

Company: Nashua Mobile
Country: South Africa
City: Midrand

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