Vodacom
Customer assistance NON EXISTENT

My Blackberry has been in and out or Vodacom's repair centres over the entire 2 year contract period. Today, one week before I am due for an upgrade, it once again gives hassles to the extent that I am unable to use the instrument. Sending it in for repair will once again boils down to anything between a week to two weeks before return.
It is pointless sending it in, considering that the upgrade is once week away. With this in mind, I contact my service provider VODACOM, kindly requesting a week, ONE WEEK, earlier upgrade. The answer is a very definite NO, without any consideration.
I am SOOOO sorry if my "ONE WEEK PREMATURE" upgrade will bankrupt your institution in any way.
How is that for looking after your clients? WHAT does customer service really mean to VODACOM???

Company: Vodacom
Country: South Africa
City: General

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