Cell C
Cell C four month migration billing issue!

About 6mnths ago I telephonically requested that I wanted to migrate my exisiting control chat package to 1 of the new Straight Up packages. After 2 months a consultant finally called me to do the migration from my control chat 250 package to the new Straight Up 200 TopUp. I received my pro rate control chat minutes and again on the 1st of the following month. The problem came in when I was also loaded on the 15th of the mnth with my old cc250. I initially thought this to be due to the way my account was paid and didn't bother with it untill I was DOUBLE billed for TWO packages on ONE account. It's not even supposed to be possible to have two different packages on one account and yet I was loaded on the 1st and 15th & charged accordingly. I then requested that the issue be resolved. For the last 4mnths I have been calling into the call centre several times monthly explaining my whole scenario to a multitude of different consultants who would escalate calls that would be closed without my consent for unrelated reasons without any change. I would then have to call in again, explain AGAIN, and BEG for the airtime to be removed to avoid being double billed. THIS IS UNACCEPTABLE!

Company: Cell C
Country: South Africa
City: Bloemfontein

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