Nashua Mobile
Trying to cancel my contract. Account: BROWNLEY001

I've been a client of Nashua Mobile for 10 years & the service I have been receiving since last year has been horrible to say the least.
In October/November 2012 I had problems with my bill & after being given the incorrect information & also not a satisfactory answer was given. I decided then that I will not renew my contract & will port to another service provider.

I called the call centre this morning to get the ball rolling as my contract is due to expire on the 22/03/2013. I selecting the option to cancel my contract, but instead I went through to the upgrades department. I was then transferred to the relevant department but was on hold for 22 minutes! I dropped the call & called back, selected the option to cancel my contract & went through to upgrades again. The consultant I spoke to then emailed the termination form to me which I duly received.

I then called the call centre to find out how much I need to pay when I cancel my contact & was told R200 - this is over & about my bill for February. I was initially told that I won't pay a subscription in my last month because I paid a double subscription in my first month!

Can someone please call me as I need clarity!!!

Company: Nashua Mobile
Country: South Africa
City: Head Office

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