Mtn
Incorrect Billing and Bad Service

Ever since I upgraded my contract end of last year from Top Up 100 to a Top Up 200 I have been having problems with my BIS and billing.

I have realised that I am being charged for normal internet browsing, which is wrong since I have BIS. This causes me to run out of airtime within the first week or two of every month since I upgraded. This is impossible as I have doubled my airtime by upgrading my contract, yet I never used to run out of airtime on my Top Up 100 contract.

I went in to a MTN store to have the problem rectified, and after standing in the que for 50min I was finally helped. However the problem has now re-occurred and I have once again lost all my airtime, and am then stranded without internet since I cannot then browse the internet fo free with my BIS as I am supposed to be able to.

I then called the call centre on 808 to resolve the issue, and after being disconnected a number of times I finally got through, but the problem has not been resolved.

This is highly upsetting, and I would like assistance in resolving this issue, as well as my lost airtime back.

Company: Mtn
Country: South Africa
City: Potchefstroom

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