Cell C
Disappointing service, ineffective follow- up

My cellphone was a month ago, since then I have had to contact Cell C weekly, at least 4-5 times weekly. I am constantly put on hold, put through to 'people who can help', who never can/ don't have access to the appropriate information. I have had to repeat my story many times to different call/ response operators and make over 25 calls in the past month. Customer Service is unable to to give me direct lines to insurance and insurance does not follow-up with emails/ phone calls. I have requested to speak with managers/ supervisors and they do not get in touch. I am paying insurance on my phone and yet, do not have one. I feel like cancelling my contract and using another service provider who will follow- up efficiently.

To add to this, on the day my phone was, there were complications when trying to blacklist my phone. I was on the phone to customer service for over an hour.

This is unacceptable and disappointing.

I really hope this will be followed up and taken further and effective services put in place so that people do not have to go through the same frustrations. A service provider in communications should pride itself on effective communication.

Company: Cell C
Country: South Africa
City: Sandton/ fourways

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